Product: Office Live for Small Business

Product Features

• Office Live for Small business is an online offering from Microsoft for Small Business owners who could not afford for IT crew.
• Users were offered free domain names and an online store, to showcase their items, an online designer, contact manager, public site and store usage statistics, etc.

Roles & My Responsibilities:

• Feature owner for FCPro, reports handling for users
• A complex module dealing with tons of user data
• Data protection and consistency was critical.
• My work was to improve the performance and reliability of the system.
• BCM, Business Contacts Manager
• Designed and implemented a new interface for the Contact Manager.
• Using C# and ASP, along with JavaScript and CSS for the user interface.
• Made the interface appealing using JavaScript animations.
• Live site support.
• Handling issues reported by customers.
• Involved interacting with customers directly and identifying recurring issues and resolving them.
• Keeping the turnaround time to a minimum.